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CRM White Papers and Free CRM Document Downloads

Browse through our extensive list of CRM white papers, downloads and podcasts to find the titles that best match your skills and interests; topics include Customer Relationship Management, call center management, customer service and CRM Software. Simply complete the application form and submit it. Remember to fill out the forms COMPLETELY. All are absolutely free to professionals who qualify.

Is SaaS CRM Right for Your Business? Learn how Hosted CRM can become your #1 sales and marketing tool....

CRM Without Compromise: A Strategy for Profitable Growth Consider how SAP can help you improve customer relationship management....

Choosing the Best CRM for Your Organization This white paper describes and analyzes the four most popular deployment scenarios, then offers a guide to choosing the best CRM solution...

Hosted CRM System Comparison Guide Discover how this easy-to-use guide helps you compare features and costs of the major hosted CRM solutions....

Choosing the Best Enterprise CRM for Complex Organizations Learn how to easily manage and prosper from your large customer database by simplifying your customer operations with the right Enterprise...

Hosted CRM Comparison Guide Discover how this easy-to-use guide can help you find the right solution for your organization by comparing features and cost of the major...

Best Practices of the Best-Run Sales Organizations Learn from today's sales leaders who have benefited from building a sales strategy based on a position of deep customer knowledge....

Keeping hold of your customers, especially in tough economic conditions You know as much as anyone about the challenges faced by midsize organizations. There are always competitors with deeper pockets, customers...

3 Steps to Developing Effective Calls to Action How to create calls to action that will lead to sales engagements....

Get Closer to Your Best Customers: A Shift in Customer Strategies in Time of Crisis Learn what companies can do in economic downturns to position themselves for later success....

Customer Relationship Management: Secrets to CRM Success Learn how Microsoft Customer Relationship Management (CRM) can help you develop profitable customer relationships....

Make Your Web Meetings More Meaningful Download this free white paper, Business Benefits of Web Conferencing, and make your meetings more meaningful and productive....

Online Brand Protection: A Step-by-Step Guide to Creating a Proactive Strategy Learn the four steps that comprise the ideal online brand protection strategy consisting of both technological and organizational programs....

On-Premise CRM Comparison Guide Learn more from this guide about the major players in the CRM market so you can quickly and easily compare the features and costs of each....

Sales Force Automation Comparison Guide Learn how to find the Sales Force Automation solution that fits best with your business....

Sales and Marketing: The New Power Couple – a Peppers & Rogers White Paper This white paper will review the obstacles to making business development a team sport and then will present best practices around people,...